Terms of Service for Verba - Post-Purchase Surveys

Effective date: September 14, 2026

These terms are an agreement between homedoctor LLC ("we", "us", "our") and the merchant who installs Verba - Post-Purchase Surveys ("Verba" or "the app") on a Shopify store ("you"). By installing or using Verba, you agree to these terms, our Privacy Policy, and our Data Processing Agreement. If you use Verba for a business, you confirm you can accept these terms for it.

1. What Verba does

Verba shows surveys to your customers on your store's Thank you and Order status pages and reports the answers. It also offers an API, webhooks, a connector for AI assistants such as Claude, an in-app chat assistant, and optional AI features and a Klaviyo integration. Features may change over time.

2. Your account and store

• You need an active Shopify store and must follow Shopify's terms while using Verba.
• You are responsible for everyone who uses Verba through your store, and for keeping your API keys, webhook secrets, and connected apps secure.
• You must add Verba's survey block in Shopify's checkout editor for surveys to appear. We can't place it for you.

3. Plans, trials, and billing

• Verba costs $9.99 per month after a 7-day free trial. Shopify bills you on your Shopify invoice.
• The chat assistant includes up to 300 messages per store per month. The limit resets at the start of each month.
• Charges are handled under Shopify's billing terms. Uninstalling Verba stops future charges. We don't refund partial months unless required by law.
• We will give at least 30 days' notice before a price change takes effect, by email and in the app.

4. Your data and your customers

• You own your survey content and the answers your customers give. We process customer data only on your behalf, as described in the Privacy Policy and the Data Processing Agreement.
• You are responsible for having a lawful basis to collect survey answers, for telling your customers how you use them (for example, in your store's privacy policy), and for any consent needed before you market to customers using their answers, including through Klaviyo.
• You must not use surveys to collect sensitive data such as health, financial account, or government ID information, or data from children under 13.
• When you connect a third-party service (Klaviyo, a webhook endpoint, an API client, or an AI assistant), you choose to send data to it. That service's own terms apply to the data it receives.

5. AI features

• The chat assistant, Content Studio, Demand Lab, and Recovery use AI models provided by Anthropic. AI output can be wrong, incomplete, or unsuitable, so review it before you publish or send anything.
• Blog posts are created hidden and product ideas are created as drafts in your store so you can review them first. You are responsible for anything you publish or send.
• The chat assistant asks for your confirmation before activating a survey or changing a live one.

6. Acceptable use

You agree not to:

• Break the law, infringe others' rights, or send spam through Verba or its integrations.
• Try to access another store's data, get around usage limits, or interfere with Verba's security or operation.
• Reverse engineer the app, except where the law allows it.
• Resell or give others access to Verba outside your own store.

We may suspend access that breaks these rules or puts other merchants at risk. Where we can, we'll tell you first.

7. Availability and support

We work to keep Verba running, but it may be unavailable at times, for example during maintenance or outages at Shopify or our hosting provider. For help, email phil@homedoctor.pro. We aim to reply within 2 business days.

8. Ending the agreement

• You can stop at any time by uninstalling Verba. Uninstalling ends access for your API keys and connected apps right away. Shopify then asks us to delete your store's data after 48 hours, and we do.
• We can end these terms with 30 days' notice, or immediately if you seriously break them.
• Sections 4, 9, 10, 11, and 13 continue after the agreement ends.

9. Disclaimer

Verba is provided "as is" and "as available." To the extent the law allows, we disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement. We don't promise that Verba will increase sales or response rates, or that it will be error free.

10. Limitation of liability

To the extent the law allows:

• Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue.
• Our total liability for all claims under these terms is limited to the amount you paid for Verba in the 12 months before the claim.

These limits don't apply where the law doesn't allow them.

11. Indemnity

You agree to defend and compensate us for third-party claims arising from your survey content, how you use your customers' data, or your breach of these terms.

12. Changes to these terms

We may update these terms. For significant changes, we will email your store's contact address and show a notice in the app at least 30 days before the changes take effect. Continuing to use Verba after that means you accept the new terms.

13. Governing law

These terms are governed by the laws of the State of Delaware, without regard to conflict of law rules. Any dispute arising from these terms or your use of Verba will be heard exclusively in the state or federal courts located in Delaware, and both parties consent to the jurisdiction of those courts.

14. Contact

homedoctor LLC 145 E 16th Street, Apt 20D New York, NY 10003 phil@homedoctor.pro